Here are our Care and Support Service Level Terms, additional work undertaken is at our discretion.

Accelerate Website Agency Care and Support Service Level Terms

Service Availability: The website care and support provider guarantees that the website will be available 99.5% of the time, excluding scheduled maintenance and force majeure events.

Response Time: The provider will respond to all support requests within 1 working day.

Maintenance and Upgrades: The provider will perform regular updates and maintenance on the website.

Data Backup: The provider will perform weekly backups of the website data and store them off-site for disaster recovery purposes.

Security: The provider will implement and maintain appropriate security measures to protect the website and its data and will perform regular security audits.

The SLA includes up to 5 minor support tasks and changes in any given month that the provider will perform for the website owner.

A minor task in the context of website support refers to a small, straightforward change or fix that can be completed relatively quickly. Some examples of minor tasks include but are not limited to:

• Updating text or images on a website page

• Fixing broken links

• Adding new pages the website

• Modifying the layout or design of a website page, such as changing the font or colour scheme.

• Adding or modifying contact forms on a website

• Updating page or product information

• Creating or modifying a FAQ section

• Adding new blog posts or articles

• Adding or modifying social media widgets or links.